difference between kpi and kra in bpo

Hier werden die wichtigsten Unterschiede zwischen KPI und KRA aufgeschlüsselt. BPO stands for Business Process Outsourcing and refers to handling of back office activities in foreign countries at cheaper rates. SLA Vs. KPI. Subscribe to our mailing list and get latest updates directly in your email inbox for free. Difference Between KRA and KPI. Related. Assignable answers how the goal can be accomplished on the current team, and how different members can be involved. To understand the differences between KPO and BPO, it is prudent to understand BPO first. Allocate KRAs, in consultation with THE BOSS. Even though many organisations use the terms Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) interchangeably, they actually are two different tools with different purposes. They both pertain to monitoring specific measurements of the performance of your business. 5 years ago. Define the FUNCTIONAL role of the individuals 3. This video is uploaded by me that is Dinesh Divekar, Management Training Consultant from Bangalore (India). In a sense, you can differentiate between OKR and KPI measurements by how they relate to time. Rather, KPIs serve as navigational tools that keep BPO providers on track to meet defined SLA objectives. A) What is the difference between SLAs and KPIs? Each business has a pre-determined set of objectives that they wish to achieve that must be assessed against the dedicated metrics. Source(s): slas kpis difference finance bpo: https://shortly.im/LMeEA. Forecast Accuracy - MAPE/ MAD / Bias/ Tracking Signal 2. Of course there is a relationship between these terms, but the meaning of each is clear and should not be confused with other terms. SLA stands for service level agreement. The chart below does a great job of comparing apples-to-apples on KPIs and KRIs. Difference Between BPO and KPO - Head to Head Comparison. With KPIs, you’re trying to figure out how well you’re doing right now – how healthy your company is, and how your current initiatives are performing. Here I am putting some of the KRA's for few important functions in Supply Chain area . Key Result Area(KRA) and Key Performance Area(KPA) , though the terms hold different meaning but are often used interchangeably and more or less assumed to have same applicability . It was inspired by the site Strategy Driven and clicking on the chart will open a … Key KPIs across these four quadrants can be classified as: 4. Der Hauptunterschied zwischen KPI und KRA hängt in erster Linie davon ab, wie sie für den Unternehmenserfolg eingesetzt werden. The key difference between CSF and KPI is that CSF refers to the causes for success whereas KPI refers to the effects of success.. CSF stands for critical success factors while KPI stands for key performance indicators. Answer: KRA stands for Key Result Area - Each role in a company generally has a number of KRAs, which define the key areas that the employee needs to produce results in (for example, for a HR Manager, one of the Key Result Areas might be Recruitment). More and more we see the confusion between Goals, Objectives, KRAs, and KPIs when it comes to defining and measuring the performance of people in the organisation. Mapping each of these key areas is a continuous value-addition process, with different set of measures for different key area. I have a 600 plus BPO division and a managerial layer of around 10 people. I hate the usual HR run of the mill appraidal process and the expectations. Key Differences Between BPO and KPO. 0. vilom May 21, 2012 0 Comments Can we take KRA at an individual level? kra. Both CSF and KPI are quite common concepts in the modern business world and used as tools to measure the progress of the business. Objectives represent where you want to go and key results are a handful of key points on how to achieve this objective. Während der wichtigste Ergebnisbereich eine strategische Geschäftseinheit ist, in der große Anstrengungen erforderlich sind, um Erfolg zu erzielen, ist der Leistungsindikator eine Messgröße, die angibt, auf welchem Niveau die Geschäftsziele erreicht werden. Outsourcing of routine or peripheral business functions is in vogue. In the current business scenario, it is common to see peripheral as well as routine business processes being outsourced. 9.96K views July 25, 2020. In many instances these terms are used interchangeably – but this is wrong. kra (منطقه نتیجه کلیدی) در . Also could you help differentiate between the terms KRA and KPI? Applying KPIs There are various ways to map the KPIs; one can start with introspection which is the simplest and the easiest way. KPI stands for key performance indicator. تفاوت kpi و kra در bpo چیست؟ ... هدف اصلی برای سنجش kpi یک bpo ، ارزیابی این است که آیا اهداف تجاری پیش بینی شده حاصل می شود یا خیر. In order to determine whether the strategies made by the organization to achieve its objectives taking the company in the right direction or not a company uses dedicated metrics. KPI ----benchmark total HR COSTS externally. In relation to a job role, KRA defines… Zusammenfassung - KPI vs KRA. Used in Finance BPO ) what is the simplest and the expectations to achieve that must be assessed against dedicated... Reihe von vordefinierten Zielen, die es erreichen möchte und die anhand spezifischer Metriken werden... Functions is in vogue Metriken bewertet werden sollten SLAs KPIs difference and example from Finance BPO https... Difference between them is … Hier werden die wichtigsten Unterschiede zwischen KPI und KRA aufgeschlüsselt processes such AR. 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