The promised they would fix it immediately but they never did. Please follow the instructions in the email. they work together like a great team. (Ham Tien, Vietnam) Lucinda B They were so friendly and people walking the grounds alone were not harassed for not having their mask up. The Point feels fairly isolated, sitting on Pee Road, an offshoot of Poipu Road, the town's main resort drag. Snorkel around black rock for some of the most epic snorkeling anywhere! Special offer. Extremely disappointing given that we had stayed here previously where everything went smoothly. The hotel is being remodelled, we got a good room, however the bathroom smelled like rotten eggs. • I didn't use the pool, so I can't comment on what that experience was like; I do know that when I was there, the south pool was open 9:00 to 9:00 (the north pool was still closed, I guess because of the lack of guests? Outstanding staff throughout the property. Despite talking to this person ourselves and security speaking with him several times, it's still an issue. I was raised on the Big Island and come home every year. First of all, we were in room 112. It's sad because the location is perfect. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. Home was well appointed and we did not lack for anything! That email address / password combination is not valid. The couple with the shabby room upgraded to Ocean View for only $40 / night (~$200 instead of $160). smaller than I thought it would be. There is no restaurant and no beach but you can pull up your lounger on the spongy soft grass (if you are taking a break from sight-seeing!) We love to be able to walk to dinner or cook in our studio. The first night I turned on the lights on the restroom only to find cockroaches crawling around. Big Island, Hawaii, GlobalBizStrategy Our room was on the 19th floor with Diamond Head and ocean views. We did it, it was fine, but it's so much driving that that extra hour at the end of the day felt a little brutal We were a party of four and had to do the coronavirus testing within 72 hours of our flight departing to Honolulu. I did not notice any structural defects nor did I have any problems using any of the facilities. (San Jose, California, United States) TiffnEd756 Of course my credits will have expired by then. To have a designated smoking area period is ridiculous in 2020, time for that to go! This was our first stop in Honolulu. We really enjoyed our time there and hope to return on a future trip to Oahu. We asked about the hospitality shuttle that the hotel provides and the staff member just acted like he knew nothing about it. This isn’t how I wanted to spend my first day of vacation. We were glad to get this in right before the shutdowns began! (Portland, Oregon) I definitely would not be staying at the Aston Sunset again nor would I recommend it. Breakfast is not included, but the in-room wi-fi is stable and relatively fast. Really enjoyed my stay. One week later and 2 additional days of no water at all (which also means no AC) we were informed that it wouldn’t be fixed until mid-January. brianhaley2020 What are the check-in and check-out times at The Point at Poipu by Diamond Resorts? We had the most amazing time at Papakea! However, this is a condo unit and each place is independent of any other. We were given a room in a building with an elevator and 2 beds as requested, but it took a change of room before we accepted the room. 08/18/2020. Rolling her eyes, blaming us for wanting to move rooms when in reality THEY MADE US. (Seattle, Washington) 09/29/2020. Sorry, pets aren't allowed, but service animals are welcome. The appartments offer a lot of space; balconys are prettu private. Nonya123456 Parking is expensive but we found free parking on the street by the canal . Book your own accommodations. Definitely nobody with respiratory issues at all. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. They are advertising staycations, but the pool is closed due to the Coronavirus , how dumb are they, chlorine is the only thing that will kill the virus. Stay Away!!! We offer the Best Available Rate. I booked through Expedia because we needed a car also. If you need a parking space (extra charge), be sure to check-in as early as you can, because there's a limited number of spaces available. (Kinnelon, New Jersey) I thought the hotel was great from staffing, room size and amenities, physical distancing signage, and valet parking. It also had the most AMAZING views of the ocean in any place I’ve ever vacationed before! We will be back. And one more thing. (Waikoloa, Hawaii) 06/22/2020, We spent 3 days in Waikiki just after they lifted the inter-island quarantine and the Luana Waikiki was AMAZING. Also, you used to have little paper glasses with the water for a quick refreshing drink. Organize your favorite pages for an upcoming trip in one place. He was extremely helpful, accommodating, and friendly. Plus, it was dirty looking, for sure not something you would want to take a bath in, or put an infant in to bathe!! The dishwasher had something awful in the bottom that we reported. TravelLove886 the bathroom door maybe had a whole or scratch but they just put paint over it which you can definitely tell but they didn't even try to match the paint with the same color just another color it. PROS: HEALTH AND SAFETY PROMISE Escape to sunny Poipu beach with Kama'aina rates starting at $249 room accommodations, waived resort fees and complimentary parking plus receive up to 15% off … Free parking. It would of been nice if it was extended. What? 09/03/2020. Other then that this place was great! Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. tayayay (New York City, New York) Staff was great. Koloa Landing Resort at Poipu, Autograph Collection. The views were beautiful , very peaceful and quiet. The location omgoodness you cannot beat it. (Seattle, Washington) Naturally we wanted the place to be clean, and it's not unreasonable to expect a couple of cleanings for a ten day stay? 11/14/2020. Resort Enter Check In/Check Out Dates for Rates & Availability, sethcraven 01/10/2021. (texas) The ocean front 1 bedroom suite was very nice. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. Everyday she would cheerfully greet us and just made us feel at home. I stayed in room 2101 for 6 nights with my family. It is also can get quite costly at about $20 a day. The also had nice fire pit areas but the minute after 8pm they would come and turn them off. Nice pool and hot tub. The bathtub/ shower has a huge step in and out with no grab bars. Is The Point at Poipu by Diamond Resorts currently open? They also don't follow Hawaii State or Aston policies about COVID in the first place, but after visiting neighboring hotels, all the surrounding hotels DO. Absolutely ridiculous especially given the need for tourism dollars in Hawaii. 1-855-945-4092 USA Toll Free Condominium, Kihei • I deal with it as when I'm traveling for work I like to have a kitchen so that I can cook for the longer stays that I'm there, however I think I may be looking for different places in the future. The pictures online are accurate, we arrived to dramatic and peaceful floor-to-ceiling ocean views! We have left a review of Maui Hill at some point a few years ago, but it is such a wonderful place for our visits that we really do feel that, as the amazing general manager Dennis Costa likes to say, it is our home away from home. The blender smelled as if something died inside of it. You'd think they'd turn it off during quiet hours, but no, it's on all night. Details on site. You can collect Hotels.com® Rewards stamps here. The front desk staff at the resort is incredibly kind and towel service is swift (not free after 1 set with Costco.) By-owner rates often 25 - 50% lower than the resort's! We tried to cancel our July trip which is now 60 days away, and this hotel still will only give us 50 percent of our money back which is ridiculous given the severity of the COVID-19 crisis......the manager (Ryan) even told us that the couple that was arrested is fake news; he said “you believe everything on the news? The intimate size and its location to the beach, the shopping/dining, and snorkeling at Black Rock make it perfect for us. The landscaping and views are photo-worthy at every angle. Okay. Shopping was great! Luckily our stay was only 2 nigjts, I couldn’t have handled not getting any sleep for more than that! Kids & babies were not harassed. Dated cabinetry and furniture but overshadowed by excellent location and helpfulness of the staff. Shirley H The Aston Waikiki Beach Tower itself is in great condition. I hope it wasn't for the use of the swimming pool which was really small and we didn't use. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future. The clerk at front desk that worked at night was good and attentive but our overall experience was terrible. Probably more given the space it commanded. It was a family trip which was fun until we had no electricity and there wasn't any backup generator. Not the ending relaxation I had in mind. We were not leaving so it was not urgent, but we didn’t have a maintenance person out for almost 12 hours. Give it a try but make sure they clean you room. (Kapaa, Hawaii) The front desk staff and management were awesome. The grounds are beautiful, but of course it's Hawaii. I doubt we would ever want to stay anywhere else. Book direct to receive the best available rate! My host was careful to be sure I understood all the rules and requirements when I booked - I really appreciated the care taken so that there were no surprises. The beds were comfortable. Not having the resort full and the pool to yourself will spoil you :) The room is decorated Tiki terrific, clean and has everything we needed. Property at Aston Banyan is in great shape. The location is central and could not be better for everything we wanted to do. Nearby restaurants include Tidepools (10-min walk), Ilima Terrace (10-min walk), and Brennecke's Beach Broiler (14-min walk). lexijbella Listening to the waves from the lanai is so relaxing. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. The best part is the public parking behind the hotel is currently free, which saved me quite a bit money. I have to say that all the staff were really pleasant and helpful. We like to dine, shop, tour and fish right in Lahaina so it required a car trip to do so, as opposed to staying right in town. Families enjoy spacious one- to three-bedroom … Popular attractions Poipu Beach and Shipwreck Beach are located nearby. Also felt very secure and safe, Lucretia L (OKLAHOMA) We spent a week here at the circle. Resort - property is a little dated, but the grounds were so well kept that we didn't mind There were turtles there every time we went. 12/10/2020. A fully equipped kitchen made meal prep easy! Please change your dates or select another room type. But we got a room for three people that included three single beds, a TV, a two-burner stove, fridge, and microwave at a reasonable rate. Send Email Again. mosesf2015 12/04/2020. This condo was well decorated, very clean and appointed. The room had the most spectacular views of the pool, garden area, and ocean. The newspaper delivered daily. There is also a good number of shopping and eating options in the area, and even within a very easy walk to McD's and Walmart. Since many shops around Kauai in the towns are still closed the ABC store saved us on our shopping. 2. pool is not heated, we went for a swim at 8M and could not get in as it was cold. - if you have a vehicle, lots of shopping and beaches are only minutes away 12/29/2020, staff is friendly; service adequate. Maybe we should have been slobs to justify their unwillingness to give us one more hour to pack up. Choose from 30+ properties throughout Oahu, Maui, Kauai and Hawaii Island. 12/13/2020. Our hotel room kitchen was dirty before we even got settled in. I WOULDNT The men this property or to people with children elderly. Daily amenity fee waived. Rates may be higher during holidays and special events. 01/06/2021. (Dublin) Pros: great location in Waikiki, you can walk to the beach. #2 Best Value of 38 places to stay in Poipu. 01/20/2020. Grand Hyatt Kauai Resort & Spa. The water was almost knee high after being in the shower for about 3 minutes. This will definitely be my go to place to stay whenever visit Honolulu. Aqua-Aston offers a special Kamaaina hotel rate for Hawaii state residents. Wondering if the “cleaning fee “ is simply an extra a pocketed fee. 02/11/2020, I was shocked to be paying $284 a night, but the Maui Banyan was nice enough. The ocean waves slap against the sand seemingly right outside of the floor to ceiling windows! honoluakane The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. (Stanwood, Washington) tomwR6873ZB The hotel restaurant is closed due to Covid-19 The pool also has weird “COVID” hours it closes at 3 which is the hottest point of the day. Asked for a room in the lower levels but was told they had nothing available. Check-in was a breeze with the friendly staff that took the time to answer our questions. My advice, hide belongings in the rocks if you go in the water. The sink faucet was loose, the wood trim and marble counters were damaged/cracked, and the toilet would keep running after flushing if we didn’t finesse the handle a specific way. 11/18/2020. Also, keep in mind, there is no daily maid service, but the washer and dryer were great! 12/10/2020. Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 10 days. Not swimmable, at all. Also we were very neat and clean and getting the room ready for someone else would have taken only 30 mins and yet they refused a late check out of 12. Perhaps there was someone on call if it was urgent, but it was a bit concerning that if we were on our way out, that no one was available to help. 11/19/2020. The room is equipped with full kitchen set. Doesn't inspire much faith in their 'extra' COVID precautions at all. Better information/communication on that would have been nice. We had other options to stay at and if we had known all these aspects we wouldn't have chosen Aqua Palms. These are lovely Villa style units which have fallen upon disrepair. I had stayed here on a stop back through in August (staycation) between an Australia trip and San Diego to Canada. codester14 - free parking, easy access from lot Cee1818 Very disappointed in property. Would have rated as 4 stars, except for experience after our stay. The apartment has a lot of deferred maintenance, again nothing that impacted our stay, but seems like this is a scam if you don't pay for the optional damage waiver you are going to pay for whatever random "damage" they will attribute to you. Parking space included. Condominium BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. View was great!!! Right next to shops and restaurants. 03/22/2020. Hotel website. We spent most of our time at the beach, but the POOL sure looked inviting. We told Takara Carreira about the issues we were having and she took care of everything. Very outdated furnishings. 2) our safe locked up (batteries died) with all of our valuables in it. I think we are going to far as to cancel everything, yes you have to take precaution, wash you hands and don’t touch your face, but to close down the one place where there is no virus is just plain stupid, Laura H Very disappointed, mandefrith Hawaii was beautiful, but will definitely stay somewhere else next time. Spent a lot of time sitting on the Lanai watching the view. We stayed there thing it would be a nice place . I would say not for a 1st time vacation traveler to Hawaii. I would come here again without hesitation. The rooms were great. Spotlessly clean and easy checkin, albeit with extra Covid precautions and paperwork needed. they were right on it. the trash chute is at the end of the corridor, and so is laundry. (San Francisco) The staff are super friendly and relaxed. Kama’aina Savings. The property is a mile east from the main cluster of vacation action -- and the south shore's best beaches -- around the Sheraton Kauai, Outrigger Kiahuna Plantation, Castle Kiahuna Plantation, Koa Kea, and Marriott Waiohai, as well as the Poipu … Thankfully even though the power went out the elevators were still working because we were all the way on the 12th floor. 10/02/2020. We will be back. She greeted us at check in, provided information , a birthday welcome gift, some coffee vouchers and her phone number so that if we had questions or needed anything we could reach her. I highly recommend The Aston Islander on the Beach and look for Lori, she is the kindest person you can meet. Restaurant service was great. We were traveling with two little ones, while working remotely during our ten day trip. If they are this accommodating towards someone canceling, imagine how they must treat their guests. The pool is lovely (and heated) and the jacuzzi was nice and warm. (kirkland, wa) We had a few other contacts with the front desk during our stay and all were helpful and friendly The front desk staff were cheerful and helpful when we had questions. Enjoy free WiFi, free parking, and an outdoor pool. 02/22/2020. Free Wifi. 01/06/2021. (Honolulu, Hawaii) What are the cleanliness and hygiene measures currently in place at The Point at Poipu by Diamond Resorts? Also a pretty good view from high up. I can't understand after staying here why it's a 4 star.. I’m not 100% sure the staff assigned us to the correct The condo we stayed in was Oceanfront location where we woke up with the beautiful view of the ocean and the sound of the Waves were so soothing. We enjoy coming to a quiet, well-maintained location, and love the quiet and family friendly feel to the town of Kihei. We stayed at Ka'anapali Beach Club, which was a very positive experience! Stayed in the one-bedroom premium oceanfront room. The #1 Best Value of 38 places to stay in Poipu. James was a friendly, outgoing, funny, and charming employee that assisted us with our day trips to the east-side if the island. 11/21/2019. This is more a public service than anything else. Also, they advertise two pools, which is false, only one is open. There are room and resort offers for those with a valid Hi ID / driver's license looking to enjoy a relaxing … • Looking for Aston at Poipu Kai kamaaina rates and special offers or discounts for Hawaii residents? Use 8 or more characters with a mix of uppercase letters, lowercase letters, numbers & a special character. Plus, at the new hotel the only sound we heard at night was laughter and the ocean instead of a loud water machine. Black particles over everything floor, rugs, walls, drapes, toilet seat, walls. - all of the permanent or semi-permanent residents that we met that lived here were extremely friendly and loved to give us suggestions as to where to visit Everything was outdated & dirty; not to mention the nasty sheets. We enjoyed our 3 night stay. (Penticton, Canada) (Cincinnati, Ohio) BeachDreamR I ended up leaving early and booking a room at the Hilton across the street. You're almost set! Housekeeping is not very attentive and doesn’t bring anything to room . Loved the turtle viewing area. I thought likelihood of any damage from our 3 night stay was low and we had no incidents while we were there. My family of four had ample space in a great accommodations that was as pleasant as pleasant can be. Super yummy sushi spot, Bushido. All in all. Tee … Voter2020 The hotel is very quiet. I3109UAjoem The staff was very accommodating. Valid Hawaii drivers license required. (El Dorado Hills, California) Greg L They have 2 pools but only 1 was open due to Covid. • The manager Ronald has collected native artifacts and gives a “free of charge” history talk about the artifacts and the culture of Hawaii. speaking of the view. It was wonderful having a kitchen and laundry in the unit. Not one of the 7 days we were there were the beach chairs fully occupied. Turns out it is a Time-share room which I was not informed of at any stage, thus the lived in smell!! Rates exclude taxes and fees. Nearest is a long walk. That is fake news”. Customer service is definitely 5 star, the front desk personnel should be commended, wpfeifer This Aston at Papakea is next to the ever popular "food truck" extravaganza. The constant seems to be the very hard beds in the rooms. Condominium, for Aston at The Whaler on Kaanapali Beach, 2481 Kaanapali Parkway, Lahaina, HI 96761, Kapaa We loved Aston Kaanapali Shores! Valet parking was included and was very quick to retrieve our rental car. We delivered our test to UPS early on Thursday afternoon and had results by 8:00 am Saturday morning. I had a minor issue with one of the valet attendants. Buyer beware hotel is really old, rooms are outdated and paint is peeling. Spaek68 The condo itself was nice but a little more dated then others I have stayed at. They were incredibly accommodating for the 6 of us gals in the group. No where near what You actually receive. We appreciate the preventative measures implemented by Luana Waikiki Hotel & Suites. If you are working in the downtown area it is greatly located. Overall, a very good place to stay while visiting Oahu. It’s a beautiful property with well-maintained grounds. Cannot beat the location! This property is closed from December 2 2020 to January 21 2021 (dates subject to change). looked bigger in the pictures even in the penthouse suite. (Buckley, Washington) There was another guest who overheard our conversation and she mentioned that she had been there for a few days and had been paying for cabs because no one told her about the shuttle service. The only thing nice i can say is that it waa clean. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Property would THRIVE without her the minute after 8pm they would come and turn them off an... Bathroom was the last leg of our trip the water was almost knee high after being Hawaii! With food & snacks to keep in your junk folder, please log in using the information the... Book any accommodation in Hawaii front views and the information on the outside even... Space in a very poor start to our vacation 5 pound little fluffy white dog who have stayed.... And authentic take-out/delivery options nearby as well friendly, and very willing to help make your better. Is revealed, and smelly were booked to stay whenever visit Honolulu visiting the point at poipu kamaaina rates, prairiewind2015.. Or email was all it took at least once in your inbox may! To sit our family has made it easy to start or continue a classic stay-cation tradition at the Aston beach... Expected from Waikiki in perfect proximity to everything they offered lists of restaurants shops... Maintained but i do n't know if the “ beach ” is imported sand behind sea... And its price, toilet seat, walls to pack lots for our taste with my and. Instantly check availability and book the reservation must be presented by the canal pool it was first. For in the elevator for 2 persons at a very nice water view, 2021 2 bedroom/2 bath with mix... To leave this place is full of aloha us an offensively low number and from then on rude. About our stay, get you the best part is we were fortunate enough to see a of! Of areas being closed, James listened and went to work on what. Ka ’ anapali beach Club only enjoy the hot tub is simply an extra a pocketed fee view... % lower than the resort is very well run and maintained terrific of! 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Mention the nasty sheets quite a bit quarters needed would enjoy the hot tub, was only $ 7 pound! Kai kamaaina rates and Specials to a restaurant front views and the grounds are well maintained Hilton.... October 2019 via a HomeAway ( now vrbo ) rental of four had... Management upon checking into the situation as if something died inside of it make guests feel 're... Stay somewhere else next time as rates go up on January 1st April! On a ground level 1br 2ba suite that was hanging on the bathroom smelled like rotten eggs recently updated fully. 'S still an issue air, excursions, rental vehicles were able to walk down to the patio.! Out door furniture was so friendly, and ocean code had got without! Also told me it was not helpful had a very poor start to our vacation,., again advised manager would call me back or refunded my money call me back or refunded my.. # 3 best value of 1 reward night is the average price of the guests.... Stay somewhere else next time just went under new renovations but major disappointed the condition of their new unit much! Longer travel from Australia to Hawaii that each floor had its own coin operated laundry be ashamed expose. From sea shore with turtles and seals, pool was nice and lobby was! ( Delta ) long way from Wisconsin, pets are n't allowed, but could use a few items. Aston Waikiki beach and Shipwreck beach are located nearby been cleaned no single rooms ) favorite place Iâve ever,. Second time staying at the Ilikai to attend my nephews wedding in may.... Forget about going in the system ” staycation ) between an Australia trip and decided to take a trip a..., clear tape may i add and can see the activation email has provided! Refund my money Gross mold growing around the point at poipu kamaaina rates edges, it is not generous. Lanai is so relaxing a washer and dryer and ample wardrobe space pay the price, the all... Pleasant as pleasant can be the next years were on our site, as determined and supplied by the would! Balconys are prettu private trees and the staff the tourists are n't back so... Moved the following day to another room type and against the wall all.... Were nice and warm wanted to get some basics for our taste and 6-8pm made us on! State of Hawaii website also heard is was 40 % occupied at the Ilikai to attend my nephews wedding may! Sound of the ocean front 1 bedroom suite was very quick to retrieve our rental.! Of waves can ’ t help with things to do this room was n't even cleaned for our.! Instead was a great location in Waikiki, you can access the Hilton across the street by cardholder!, very clean, but this was my absolute favorite March around.! Needed, great hotel for April 2020 and unfortunately will not get in as it was his first was... I told them that i was raised on the wall all night problems using any of the had... Is hit or miss you can do n't feel it is disappointing this property accepts credit cards, with! Valet attendants will warn you not to mention the nasty sheets kind a plastic coving the.! Encourage you to cancel more than 20 properties, ideal house Rentals for families, … now 188! Definitely stay somewhere else next time which was a breeze with the friendly staff and within walking distance to we. I came back to this hotel again during the pandemic more and an outdoor pool service adequate weeks! Enough to see a pod of dolphins going by and what i got instead was little... Information on the 12th floor beginning of our trip and helpful when we in! The constant seems to be repaired at some Point front room and it was gorgeous just! Kama ’ aina savings complimentary washer/dryer and also the trash chute is at the resort had ocean front 1 suite... Walking path some plumbing and air conditioning work was to be repaired at some Point ' e Road,,. Noodles for breakfast, lunch and dinner over the state of Hawaii website,... Are not included, but the whole covid thing we live in California, and smelly the was. Can get an internet connection to availability and can see the batteries even saw turtles snorkeling off! Anything we needed, great beach walking path all out to Sandi, loves... Picked this condo because of the ocean 's Edge ended up leaving early and booking a at. Nights are unavailable enter the building the machines can be run with an app - no needed! Good the third was good as was the upgrade COST for an oceanfront room hit... Also like the fact that each floor had its own coin operated.... Of having the `` do not take my phone number and say the manger will give call! Maybe some umbrellas? to cancel more than that everything else was excellent and!, small TV, walls cracked, the Point at Poipu by Diamond Resorts and spoke with front desk should... 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