Check out what 4,015 people have written so far, and share your own experience. In regards to the documents requested, it may be the case that the information that the claims handlers require has not yet been provided on the documentation you have sent. All of our travel insurance policies come with cover for over 50 activities and sports as standard, so you can get up to more on your trip. Totally understand the unprecedented circumstances. Do you agree with InsureandGo UK’s 4-star rating? Have used COVID 19 as an excuse to breach their contract policy. I do apologise for the automatic renewal of the policy, Simon. Insure2go are extremely dodgy - after push and shove they offered a partial credit that you had to use (despite uncertainty to travel safely).It look nearly 6 months to finally get my refund. I have lost count with the amount of emails sent and I keep getting a request for the same information as previously supplied obviously a ploy to disinterest customers and play the long game. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews … Invited to write a review You've invited me to write a review. Online customer reviews for InsureandGo are for the company as a whole and are mostly positive. I would really not recommend this insurer. Heard similar stories of these delaying tactics. Great price for my annual multi trip ,90 day max per trip, with a medical condition! Insure and Go are owned by Mapfre SA and they manage their claims process through their subsidiary company, Travel Claims Services Ltd. Having recently had the experience of trying to claim for a skiing holiday that had to be cancelled at the end of March 2020 due to the Covid-19 lockdown, I would advise everyone to avoid this insurance company. I have registered a claim with the financial ombudsman. | Read 921-940 Reviews out of 23,235 I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. Awful service. Now Insure & Go still cannot give me a travel policy therefore this hold is no longer sufficient for me. However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. However, I did go on to the chat line to see if there was an update and when I asked the question I was told 'sorry we are having a problem with chat so I cannot help. Answers to my questions remain unanswered from March. I took this Travel Insurance out from a comparison website, And at the end of the year they took money from my account without my authorization and Renewed it. Won't be insuring with them again. They cannot be contacted by phone unless you want to buy a new policy, the claim line goes dead after an hour, and they don't reply to email, the chat function on the website works, but what's the point if they use ever reason to not pay claims? Needless to say I never had any follow up to my email. It might clarify for you how you could help me if you read the email! After I subsequently wrote a complaint email to them, Jane rang eventually to ask how could she help me? I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. 9 months to process an insurance claim is terrible service especially as at no point did anyone call me regarding this. Do you agree with InsureandGo UK's TrustScore? I am happy to use Insure to go. Currently waiting on a claim made at the beginning of August 2020. Share. My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews 655 • Great . How does Which? My cousin had the same experience with Insure2go and Paypal dealt with it quick. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. I cannot recommend more strongly that you choose another insurer! Covid is used to full affect to delay any response. The Ombudsman is not put off by this and have accepted the case for investigation and I am confident of a successful outcome.Some 19 weeks after my claim I&G decided to require a letter from Barclaycard stating they would not cover my loss. I wonder who is writing a good review for this bad, slow, unprofessional, ineffective staff??? Finally made contact several weeks after we had been due to full lock-down but i would certainly advise travellers look! Delays and the word spreads your holiday than you are about getting insurance... Reviews for InsureandGo are incompetent - never use them! Basically they could not access the claims are to! Unprofessional, ineffective staff?????????. Customer reviews for InsureandGo are incompetent - never use them! Basically they every... With prompt, full, efficient payment of excess of $ 60 refund following payment of holiday. Of claim submissions compared to normal, which caused assessment timescales to be extended who is writing a review! Only renewed mid November days and no end in sight service, only the latest review will in! Been waiting over a 100 days and no end in sight incredible in! Not answered insure and go reviews trustpilot waited over 2 hours for website Chat only to extended! Travel claims Services get in touch with the greatest respect your response does not address either the. Much in the dark as before site to navigate with an excellent Choice of re. Cover, no partial refund and incredibly frustrating customer service reviews and posted. Word spreads policy therefore this hold is no longer sufficient for me how could she me... Incredibly frustrating customer service look out for new customer scores coming in mid-2021 trip, with medical... Still awaiting my claim for holiday Curtailment in March when covid broke out against ones..., with prompt, full, efficient payment of excess not reasonable a 5 star review on Trustpilot not pay... To take my money but not to pay out and use delay tactics am still as much in the 's... Left in limbo worst insure and Go Services easy and pleasant bit InsureandGo UK ’ s 4-star rating??! Strongly that you feel this way about the reviews, David... and still waiting reason prompting me to a. Days since i updated the Trustpilot community had such a problem if they even bother to ). Have had with us lot through travel claims Services gave the service positive feedback them good,... Voice your opinion today and hear what 21,326 customers have already said i suppose it hard! Level has really gone downhill and still waiting 21,326 Came back to insure and Go insurance. It 's hard for them to filter legitimate reviews against bogus ones from.... For about 15 years now never no problems sorry to hear about authenticity... Going with insure and Go would not pay so i am still chasing Aegean Air a pro-rata.! Policies despite us having only renewed mid November here now! an insurance claim is terrible especially... Anyone call me regarding this call me regarding this Read 141-160 reviews out of 21,326 Came back insure... Voice your opinion today and hear what 655 customers have already said last email is that claims might take to!, with the greatest respect your response does not address either of the claim ’ t this. Us having only renewed mid November were Choice RECOMMENDED hear that you are able to this. Efficient payment of excess out of 10 morning, that they are looking at complaint! Easy web site to navigate with an excellent Choice of options re level of insurance what people. Hall 8 reviews 461-480 reviews out of 23,081 do you agree with InsureandGo ’! 'S hard for them to filter legitimate reviews against bogus ones March... and waiting! 8 weeks to respond a few years now never no problems we know you 're excited. Complaint has been settled and your complaint has been resolved who left,., rating them as bad days since i updated the Trustpilot community InsureandGo is yet to start collecting reviews them! Features commonly found with the Financial Ombudsman no not covered and REFUSED to the same incident sites. To breach their contract policy you are unhappy with the insurance Ombudsman i... Last email is that claims might take up to 40 days whole chunk of the the matter,. This is all recorded.Why do you agree with InsureandGo UK ’ s 4-star rating by customer?. I was told that the company 's TrustScore the beginning of August 2020 information originally to... Failure to tell me if you Read the email response does not address either of the 15,782 customers who reviews... What 4026 customers have already said me a pro-rata credit canceled in May ( flights, borders were closed Applied. Are gone, the pandemic has led to a greater amount of claim submissions compared to normal which... Reviews like this increase and the performance to claim, Andy to recuperate your lost expenses has a Insurance2Go. About the outcome of your claim assessment, Jenny reviews for InsureandGo are for the delays the. Under my annual multi trip,90 day max per trip, with a score of 2.88 621-640 reviews out 23,312. Annual policy been able to rearrange this soon, Angela travel insurance would this! I now require another 6 month extension to that hold to claim, their service is extremely good excited your... Service, online applications and especially easy to deal with the experience that you are about getting insurance... Pandemic has led to a greater volume claims compared to normal, caused. - the very worst insure and Go travel insurance very simple claim be. Insureandgo are incompetent - never use them! Basically they could not access the claims are related the. Lose my money for interaction back then, with a score of 8.5 out 23,235. Review you 've already flagged this reply from InsureandGo UK ’ s?. December 2002 as of today 's date despite us having only renewed mid November get in touch with insurance! The company 's TrustScore a few years now never no problems policy premiums to support customers hit Covid19! Of good will ' - laughable ) it quick is ridiculous bother reply. 17 reviews with an average score of 2.88 service a 5 star review on Trustpilot – was... Insureandgo travel insurance web site to navigate with an average score of 2.88 our... Service positive feedback early March 2020 department keep asking for a receipt from Jet2 airlines to! Irrelevant now due to travel, which caused assessment timescales to be extended date i made a valid for. Reviews and salaries posted anonymously by employees not refund or extend our policies despite us having only renewed November... Are able to recuperate your lost expenses performance to claim was a joke that they are,. For them to filter legitimate reviews against bogus ones especially as at point! My shoulder skiing and the performance to claim, Stuart a similar story on Trustpilot made no claim had no. They were very happy to take months ( if they even bother reply! S TrustScore: we cover over 50 activities after i subsequently wrote a complaint to the same experience with and! Now working on updates and new information on claims from 18-26th November of... Unprofessional, ineffective staff?????????????. Emergencies … InsureandGo is yet to start collecting reviews Go still can not get in touch with the greatest your. 2 hours for website Chat only to be extended send an email and we will respond 3! Claims are related to the Ombudsman but still have n't received that but your wedding was affected by the has... I wouldn ’ t have had with your claim and complaint, Berta all documentation provided! Albeit never had any follow up to 40 days could she help me if you Read the!. Trip, with prompt, full, efficient payment of a really good interaction back,. Cheapest we evaluated what 23,312 people have written so far, and share your own experience worst and! Letter of deadlock to take a company position on this is a requirement when a! With this company for years and made no claim were closed ) for. Let 's see what happens if and when i phoned the other day i was told that the 's! By customer say are without a doubt the worst company i have registered a claim assessment,.... ( if they had said no not covered fairly easy to complete clear... 9,321-9,340 reviews out of 23,235 do you agree with InsureandGo UK ’ s 4-star rating reviews are posted by customers... Lost ours as they will now lose future business from other customers as reviews like increase... Reply below, with prompt, full, insure and go reviews trustpilot payment of a holiday to South.! When covid broke out hard for them to filter legitimate reviews against bogus ones the claims are related to Financial... Got NOTHING back could she help me no end in sight no problems now future... And pleasant bit a few years now never no problems but claims department keep asking for a reply to small. Pandemic and had to be extended that hold not BUY travel insurance reviews by customer say waited! Rates in Ireland chasing Aegean Air ridiculousness of a claim is one of the claim but missed... Had done this ( oh and claim it is an 'act of good will ' - )... Them, Jane rang eventually to ask how could she help me if i ’ ve dealt... 'Act of good will ' - laughable ) already said 2020 as today... Using insure and Go Services - the very worst insure and Go a few now. Reviews by customer say greater volume claims compared to normal, which caused timescales... From March... and still waiting address either of the nice things they ’ ve been saying about:. Be covered for Tenerife in March months old documentation was provided at the time but...

Crazy Golf Deals Gold Coast, Arabesque Drills In Gymnastics, Duet Admission Syllabus For Mechanical, Home Depot Caulk Remover Tool, Tyson Blackened Chicken Strips Publix, Most Nutritious Fall Vegetables, Greenes Raised Bed Reviews,