specify) _____ Switching Your Service Provider 3 We provide accurate surveys that won’t break your bottom line. The problem of Customer’s switching to other service providers have been the cause of intensive research .Due to the increased competition in the telecommunication industry in Ghana it has become extremely important for the companies to pay attention towards retaining of their customers .This research study particularly investigated the causes of customer switching behaviour. ... Our Services. In addition to the standard voice function of a telephone, current mobile phones can support many additional services such as SMS for text messaging, email, packet switching for access to the Internet, and MMS for sending and receiving photos and video. Business Overview b) Mythology i. Previous researches of published books in this area of the study were analyzed. This paper will discuss the results of these two hypotheses tested using linear and moderated regression analysis. 2.1 (If No) how many service providers you had used in past ? Scope 7 Conclusion 14 Module code: PGBS0142 This research is focus on finding out the underlying factors that make the customer to switchover to another service provider in telecom industry in Ghana . MOBILE Samsung mobile have both Smartphone’s as well as featured phones. Questionnaire for Telecommunication Facility Providers. This is accomplished through six chapters of this project study which includes: Introduction, Literature review, research Methodology, Data Analysis, Discussion, Conclusion and Recommendation. For all other persons whom I may not have mentioned but played a significant role in enabling me come up with this research may the good Lord Bless you abundantly. Telephone surveys are most appropriate when: Results are needed quickly The target sample have telephones (not appropriate, for example, in rural parts of developing countries, unless mobile phone usage is widespread) Members of the sample would have difficulty completing a written questionnaire Survey questions are clear and easily comprehensible The survey is relatively Introduction Avoid questions that would seem very obvious. 2.3 Why did you changed your past service provider(s)? As more and more cellular towers are … Appendix I :Questionnaire The breathtaking growth of the telecommunication companies in India over the last twenty * Gender of respondent Male Femalewhat is your annual income * Per annum Income of … ______________________________________________________________ 2.2 (If No) Which service provider's service did you avail in past? City of Milpitas. a. Reveals a clear strategy for analyzing system performance effectively. This research was conducted and the questionnaire was shared amongst customers using telecom services in northern India in May-June 2017. Factors such as performance risk, security/privacy risk, time risk, social risk and financial risk are found to be negatively related with the usages of Mobile Banking as perceived risk make the users confused about their security in using mobile banking while factors like ability, integrity, benevolence, perceived usefulness, perceived ease of use relative cost and time advantages are positively related with the intention to use mobile banking services. ...telephone (mobile phone) is a long-range, portable electronic device used for mobile communication. Sample Size 6 INTRODUCTION Keywords: Customer Satisfaction & Expectation, Customer Preference, Product Quality, Customer of mobile communication largely looked for new applications to match their demand for high data range, complex applications and switch between complex network solutions. Address : _________________ _________________ Mobile No. A Research Study of Mobile Services from Customer’s Perspective Yes b. specify the name)? The present research studied switching cost and its relationships with customer retention, loyalty and satisfaction in the Nigerian telecommunication market. Interview Questions for Telecommunications Managers: 1. Customer Name : ____________________________ Age : _____ Sex : M F Profession ______________ FINDINGS: 14 Mobile connections are no exception to this behavior. Mobile phones are one of the fastest-adopted innovations in history. Data was obtained using a sample of about 500 employees and students of five public universities and two private universities in Malaysia. Cell:8801191555211 ;email: rakibais@yahoo.com descriptive study was conducted to achieve the objectives. Therefore, investigation of the impact of innovations on the market share will be a vital...... ...telecommunication industry was almost dismantled in the period (1991-1993). July 2011 Create an Online Survey. 111 Milpitas, CA 95035 (408) 586-3279. Globally, mobile phones have rapidly become widespread in most parts of the world. With the increasingly fierce market competition and increase costs for customers, cultivate and maintain long-term customer loyalty is a business enterprise can be an important factor. Date of submission: 19/08/11 51317_S 1. The Utilities Telecom Council (www.utc.org) is conducting a survey regarding the communications services that utilities provide to their communities or to homes and business in their service areas. been recommended that telecom companies should focus on connectivity, call rate, coverage Telecommunications interview questions and answers for freshers and experienced - List of Telecommunications questions with answers that might be asked during an interview ______________________________________________________________ ______________________________________________________________ In this page, you will be asked to tell us a little bit about yourself. Point to Point Land Surveyors has over 20 years of field experience in telecommunication land surveys, with results guaranteed to be accurate, affordable and compliant with local, state and federal rules. No c. BPL f. TATA ____________________________________________________________________ A Study of Mobile Services From Customer’s Perceptive 236 A mix of close-ended and open-ended questions can open minds of customers about what needs to be improved. Good customer service Is essential to the success of your business.Statistics show that there is a 60 to 70% probability of selling to an existing customer versus a five to 20% probability of making a sale to a new customer (Marketing Metrics) and gaining new customers is seven times as expensive to the business as retaining existing ones (Parature). India with a user base of 919.2 million as of March 2012 is the world’s third largest market and is poised to have upto 1.2 billion users in 2016. Factors such as better connectivity, attractive tariff and low entry cost play an important role in influencing a customer for choosing a network 4 Benefits Telecom Services Bring 1. Which is your current cellular service provider ? Difficulty. ____________ Name of Hand-Set model : ___________ 112 Mobile phone manufacturers are highly investing their money on research and development activities, human knowledge and creativity and intellectual assets to develop innovative solutions to enhance consumers’ expectations competitively. 246 0 obj <>stream Telecommunications Services in Glendale on YP.com. The questionnaire was pre-tested on 10 individuals to assess its design and clarity and was then redesigned. 2.3.2 Second Service provider ________ (pl. Adding a survey prompt on your website is one way to tap into your clients who visit your website to ask them about the level of satisfaction they get from the call center. Consumer Loyalty to Brands 13 2 c. more than 2 Lake View Campus S.S telecom services provide to your organization prepare a detailed questionnaire on telecommunication services map of most. And open-ended questions can open minds of customers through word of mouth to bring business! 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