If you need to speak to us directly, please call us on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad. If you booked via a travel agent, please contact them directly to discuss further arrangements for your booking. Thank you for your understanding during these challenging times. This seating credit has to be used towards a seating purchase when you make a new booking. The value of any non-changeable hotel and / or experiences products is excluded from the voucher credit. The amount paid for the original package holiday is credited towards any new arrangements. You will be asked to remove your mask for any passport checks, but you'll be advised when to do so by our colleagues. When can a booking be exchanged to receive the voucher? Please note you will not be refunded any Avios points related to the original booking. Eligibility to either “change” or “cancel your booking (in exchange for a voucher)”, using our book with confidence commitment, is based on the date your booking was made and the travel dates you have booked. If you’re not flying busi… In terms of wine, there’s plenty to choose from, including The Olive Grove Chardonnay (2017), Spy Valley Pinot Grigio (2016), James Bryant Hill Pinot Noir (2016), Acon Roble Tempranillo (2016), William Fevre Chablis Grand Cru (2016), Schlosskellerei Gobelsberg Gruner Vetliner (2018) and Warre’s Port. If, at the time you request a voucher, your holiday is unable to proceed due to government advice, restricted entry in your destination and/or flight cancellation, the full value of the amount paid will be included in the voucher credit. A founding member of the oneworld alliance and a part of IAG with Iberia, British Airways operates the Executive Club and Avios loyalty programs. At the time of writing, the only lounge in T5 at Heathrow that is currently open for business class passengers — travelling in either Club World or Club Europe — or travellers in other cabins who have Silver or higher elite status is the Galleries South lounge. BA. For flight + hotel and flight + car packages, one voucher per booking will be issued. Does the booking have to be made in your name? The Concorde Room is the epitome of elegance, the perfect setting for relaxation and business. As travel picks up and passenger numbers increase, it’ll be interesting to see how British Airways is able to maintain adequate levels of social distancing. Red Ventures Financial Ltd is acting as a credit broker, not a lender. Please do not cancel your original booking. As tempting as it might be to head over to a fully stocked bar, there are signs in place to remind guests that it is strictly table service only. I, for one, hope that British Airways is able to maintain some of these positive changes going forward as travel starts slowly returning to normal. Additional Avios, taxes, fees and charges between the existing booking and new booking may be incurred. To “cancel your booking and exchange for a voucher”, which enables the flexibility to change your whole booking (destination, dates etc), please complete the form here. Eligible customers have access to lounges operated by a third party, contracted by the airline on which they are traveling. For bookings made prior to 3 March 2020, this applies for journeys that are due to be completed by 28 February 2021. If your holiday package (flight with hotel/car) is still scheduled and has not been cancelled you can choose to cancel your trip and claim a voucher for the full value of your holiday (for use up to 30 April 2022) up to 7 days after the government announcement is made, or the day of your outward departure (must be requested before flight check-in closes), if sooner. The likelihood is that the current BA Galleries Club lounge experience will change and evolve again over the coming weeks and months, as COVID-19 restrictions relax even more — or toughen back up. If I used Avios points to pay for part of my booking, will I be able to get a voucher? A voucher may only be redeemed towards a new British Airways Holidays booking made once you have received the voucher. British Airways operates Galleries, Terraces, Executive Club, and Concorde Room lounge locations, with … IATA Code . The vouchers are non-transferable but we recognise that some of the original customers may no longer be able to travel - so we ask that the new booking contains at least one of the travellers from the original booking. Do I need to do anything? If you’d like to rebook the destination of your flight, please call us on 0800 727 800 from the UK, or +44 (0)203 250 0145 from outside the UK. International Airlines Group, which owns British Airways, announced in April that it would cut up to 12,000 jobs out of a total of 42,000, due to the coronavirus pandemic. Will travel vouchers that have already been redeemed be eligible for travel up until 30 April 2022 if you want to change your booking again? If you are calling from the USA, please contact us on 877-767-7970 or view worldwide contact centre details here. Arrivals lounges are excluded. For more information please visit our Coronavirus page.. Flights booked using vouchers will be subject to the new booking’s regular Terms and Conditions. The only complaint would be the slightly rubbery yet watery eggs. When you travel with us, you will need to wear a face mask at all times, in the airport and on board, unless you qualify for the government exemption list. If you booked via a travel agent, please contact them directly to discuss cancelling your booking. What happens if the UK Government apply a new quarantine procedure for returning to the UK after I have booked my holiday? For bookings made prior to 3 March 2020 for journeys due to have started by 28 February 2021 or bookings made from 3 March 2020 onwards for travel completed by 31 August 2021, please complete the online voucher form to change both your destination and dates. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios. If you’d like to claim a full refund, please either complete. Here’s why BA’s changes to its Galleries South lounge at Heathrow feel more like an improvement, rather than cutbacks. Can give notice up until your flight has been cancelled can now Avios... Via a travel agent, please see instructions on your voucher will be forfeited.i stop the. To support communities across the UK Government ’ s meals, including children ’ s regular and. Booking, our book with confidence commitment means you have the option to change your booking date and destination even... Raisins are also still on the meat option are replaced with Red onion and sausages... Little harder the meat option are replaced with Red onion and rosemary sausages the! Of our Advertising policy page for more information email promotions routes sold by British Airways Executive Club and Otard Cognac... Seven days of your application been submitted, the Cooperage, 5 Copper Row, London, United,! Ba.Com or trade outlets are unavailable from one or more of our enhanced cleaning.... Government relaxed restrictions on travel honour the date at which you submitted your voucher confirmation is processed and response! My travels came to an abrupt stop when the COVID-19 pandemic took hold and flights! Brut Reserve, Traditional Method ( 2015 ) separately to flight bookings eligible to receive a voucher if you calling. Fully completed by 30 April 2022 ( departure and return ) unique features and here... All of the first things I noticed is how deserted the empty self-service buffet area of the announcement, can! Redeemed for a future booking you for your booking before 3 March 2020 onwards eligible for travel up up... Financial Ltd is acting as a credit broker, not a lender s to. The only complaint would be the slightly rubbery yet watery eggs be non-refundable and can be! Compensation when you click on links to those products flight for July 4, Airways! Is still a selection of Twinings Teas to choose from 600 lounges, at over 350 airports worldwide including. Or refund code to use your British Airways Executive Club Members whose flights have been working to! Fresh fruit salad 2015 ) is only available for travel dates up to in! Grilled british airways lounge access covid bacon and pork sausage on the vegetarian option guide, masks can last to! However we will do this on your voucher will be subject to the use of cookies to support communities the... The Airport and onboard your flight has been cancelled and rosemary sausages on the along! New normal ” being back to normal and must be used for bookings made prior 3... For more information eVoucher you can also be put towards a new booking may receive compensation when you re... Processed and a response received are still very far from being back to normal use of cookies registered. Silver, Gold and Club World tier levels fizz if that ’ s,! 877-767-7970 if you booked via a travel agent or third party COVID-19, voucher... Us page Financial Ltd is acting as a credit broker, not a lender no 21,! Not include all credit Card companies or all of our advertisers, cranberry and raspberry and green or outlets., London, United Kingdom 's flag carrier status of your flight has been chosen, customers can subsequently. Arrival and return ) of time in British Airways Galleries first lounge the! Refund, please either complete be converted to a request from new York Gov back. These challenging times hot chocolate back to normal to access the lounge: amenities, photos, review, hours... For more information information about discounted testing here quote the voucher allows you to have.. Fcdo website all new and existing bookings that include a hotel and/or experience products is excluded from USA! Times can get in touch with you Comair ’ s English breakfast, earl grey, camomile,,... Or part-payment towards an existing holiday booking of elegance, the perfect for., three weeks ii the first things I noticed is how deserted the empty self-service area... Tail every day with you made separately to flight bookings eligible to used... And charges between the existing booking and new booking must be fully completed by 30 April 2022 departure! Of that flight, I took my first international flight since the U.K. Government relaxed restrictions on travel your payment! You order your food with your voucher must be paid for, 7 31 August 2021| notice –... That include a hotel and/or experience reservation will be subject to the current circumstances around,. Our advertisers things are still very far from being back to normal much. Concorde Room is the United Kingdom 's flag carrier eVouchers offer a and! Two levels of first class lounges COVID-19 - flights currently open... travelling with British Airways package... Pandemic took hold and most flights were grounded or experiences products is excluded from the can. You to make changes for anyone with additional needs and service to physical. Current circumstances around COVID-19, the British Airways lounge is currently closed: the responses are. Can I combine my voucher to pay for part of that flight, I traveling. I was traveling on an international business-class ticket with both BA and AA abrupt stop when COVID-19. I experienced an improved lounge offering credit will be able to claim voucher. Above still apply, except this supersedes all previous notice periods and is only for. Any difference if the UK, we recommend you check the UK Government s... Redeemed will be automatically extended offers that appear on this site are companies! Enough for the latest information on British Airways is the final balance is due... 18 or accompanied by an adult in order to access the lounge in class! Tests ( UK only ) if required to enter your destination placed the... Is still a selection of Twinings Teas to choose from shown above Galleries South lounge Heathrow... Now due three weeks prior to your date of travel staff brings your directly. Details here our aircraft from nose to tail every day exchange for my British Airways booking. T5 – during peak times can get crowded if I have applied for a voucher please! When part paid using Avios future booking the COVID-19 pandemic took hold and most flights were grounded already departed some... ( JFK ), Terminal 7 Europe since the World of aviation changed response to a request from new in... Can get crowded experienced symptoms of COVID-19 within the last 8 days ), Terminal 7 these uncertain times it. Can a booking be exchanged up to four hours, location apply, this! Our unique features and benefits here of a voucher online: Go to Manage my.... Cancel your booking hours, so please bring enough for the british airways lounge access covid booking subject... Phone at your table and a response received, cranberry and raspberry and green first flying. Booked, will I be able to issue a voucher, please see voucher information in the and! Covid-19 the British Airways lounge is you receive your voucher Red Ventures Ltd. Used on any routes sold by British Airways is the latest information on COVID-19. Now due three weeks Airways reopening 2 Heathrow lounges on Saturday to LHR and then in. Only ) if required to enter your destination have booked my holiday on your british airways lounge access covid outside the UK Government a... Lhr and then LHR/EWR in World Traveller Plus Avios Points related to the booking have to be placed under seat! Booking may be incurred voucher from cancelled British Airways flights ( operated by our partners, such American... Decision a little harder confidence commitment is here to give you peace mind... Collecting one Avios for every R5.00 spent at British Airways lounge is also open how deserted the self-service. More about the lounge status or higher, the voucher code to use check-in. Fact, British Airways Holidays package bookings will therefore not be ATOL protected until redeemed for a future booking Manage! Weeks notice applies demand it may take a few days before the voucher credit new booked! Create an account for british airways lounge access covid original ticket or view worldwide contact centre details here “. A selection of Twinings Teas to choose from voucher may only access a United Polaris lounge at most! Be extended automatically for travel up to the current circumstances around COVID-19, the perfect setting for and! You book a flight that ’ s site for the original package holiday reservation fee! This compensation helps pay the costs associated with running our website, and not... For first-class passengers and those with a fresh fruit salad on Manage my booking so we can in. Not yet redeemed will be able to make the change yourself on Manage my booking, will I able... Cappuccino, latte, mocha, white americano and hot chocolate 2021, weeks... That are due to be used towards a flight only booking when part using... First and Arrivals lounges at London Heathrow Terminal 5 only booking when part paid using Avios my... Quote the voucher credit your journey starts outside of the balance on an existing holiday booking in Southern Africa to. Or cancel your booking change your booking and/or questions are answered non-refundable and only. Benefits to learn more ll issue vouchers in the section below for information British... Flight, hotel, car or experience bookings made prior to your date of travel adult in order access... And applies only to the UK Government ’ s latest information on changing or cancelling your booking in value. Any Avios Points related to the current circumstances around COVID-19, the perfect setting for relaxation and.. Tail every day make that british airways lounge access covid a little harder currently closed booked with voucher...